Make a Good Impression When Patients Call

Sometimes patient calls go by smoothly during your shift, and sometimes they don’t.

When you have an irate patient on the other line, you find yourself tip-toeing through the conversation, hoping you don’t make things worse!

Do these lines sound familiar?

Good morning! Thank you for calling Dr. A’s clinic. This is Suzanne speaking. How can I help?

I’m sorry about that, sir. Let me pull up your chart to look into it. May I have your date of birth, please?

Got it. May I have your first and last name, please?

Sorry, can you spell that for me, please?

Hmmm, I can’t seem to find your chart. Did I get your name right? Is it…

Can you spell out your last name again, please?

Uhm, can I put you on hold for a moment so I can look for your chart?

Suzanne has gone over that script countless times in her years as an office manager, and it was not fun.

Perhaps you know exactly what it’s like struggling to pull up a chart while on the phone with a patient.

Thankfully, Suzanne doesn’t have to deal with that anymore, and you don’t either! Fully integrating our cloud-based phone

system in your IMS can do all the work for you.