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Know Who’s Calling at a Glance

Jul 28, 2021

How many calls do you get in a day?

How many of them are from your patients?

Were there calls you wish you picked up right away?

Were there calls that made you wish you were better prepared?

Were there calls that wasted your time because they didn’t turn out to be important?


These are the questions I asked Suzanne when she told me she struggled by asking who she’s speaking to every time she picks up the phone. 


Let’s probe Suzanne’s dilemma:


  • She still needs to ask who she’s speaking with every time she picks up a call. 


  • There are instances where she mistakenly addresses a male caller as “ma’am” and vice versa. 


  • Suzanne can get confused between two patients from consecutive calls. 


  • She’s unable to do a call-back if the caller leaves an anonymous voicemail.



  • As if Suzanne isn’t already busy enough, she needs to deal with unnecessary calls from med reps, telemarketers, and other callers. 


If only she could just see who’s calling right away…


call management systems


We continued talking about more features of ER Tech's cloud-based phone system.


Suzanne knows that great communication is crucial to providing quality patient care. With a phone system integrated straight to IMS, Suzanne can:


  • Know who’s calling on the other end before picking up the phone


  • Quickly view the patient’s records to know what the call is about before picking it up. 


  • Address the caller properly and even greet them by name immediately. 


  • Add a personal touch to your calls as soon as you start talking.


All of these make a huge difference in building rapport with your patients!


When I mentioned all these benefits to Suzanne, she went ahead to tell me about more call management issues: 


  • In her busiest hours, she is selective with the calls she attends to. She can’t afford to spend her limited time on less important calls. 


  • In some cases, she’s simply not ready to take a call and would like to prepare.


I was so glad Suzanne brought these issues up.


ER Tech’s phone system allows Suzanne to decide whether to answer the call herself or transfer it to another staff member. If she needs some information before taking a call, IMS can show the patient’s record for quick reference.


Suzanne was elated that she can finally solve her call management headaches. I would like to know about yours and help you deal with them.


Let us help you get rid of those call management problems.


SCHEDULE A CALL NOW

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