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How an MSP Can Help Your Practice

Apr 03, 2021

Discover How MSPs Are Helping the Healthcare Industry

Even before the coronavirus outbreak, it’s not unheard of for many industries to outsource some parts of their business. However, some of us are extra careful when it comes to IT services since delegating a crucial part of your business can make or break it.


The COVID-19 pandemic has forced every industry to adjust and/or innovate faster. Without question, healthcare was one of the sectors affected the most.


Before the lockdowns, we never imagined that many of us would be working from home. MSPs have been a significant part of making global remote work possible and continue to connect us to our patients.


What Is an MSP?


You may have heard about it before, but you’re unsure what it is and what it’s for. So what exactly is an MSP?


The term
managed service provider (MSP) is most commonly used in the context of information technology (IT). An MSP is a company that offers an array of IT services to small and medium enterprises, including but not limited to remotely managing their whole IT infrastructure.


In short, you get a reliable MSP if you want to outsource
all of your IT solutions, or an aspect of it, to a team of experts who are experienced and well versed in handling your IT needs 24/7.


As part of the healthcare industry, you understand that every practice is different and each one has unique IT needs. An MSP can assess all of your hardware devices, software tools, and entire network to determine the most suitable IT solutions for your clinic.


How Exactly Can an MSP Help My Practice?


Now that you know what an MSP is, you might ask, “
How is having an MSP any different from hiring my own internal IT staff?”


Here’s how an MSP can help the healthcare industry, including small and medium-sized practices like yours:


Help Your Struggling In-House IT Team


You may have an in-house IT team that is always struggling because their manpower or skills are just not enough to keep up with new and complex IT tasks.


MSPs have certified IT experts that can handle high-level issues that are beyond your current IT team's paygrade. 


When you get an MSP, you don't have to get rid of your in-house staff altogether.


However, they're mostly available for 8 hours a day only. If there's an issue that needs immediate resolution but occurred outside of their working hours, you have to pay them extra, whether their workload during their regular shift was full or not. If they already made plans for their personal time, either your practice suffers or your IT staff will resent you for making them do extra work without prior notice.


It’s important to have an IT staff that you can call anytime...even on holidays! With an MSP that is available 24/7, you not only get instant help no matter the magnitude of your IT problem, you also have a team that proactively monitors your systems to prevent future issues from happening.

Improve Patient Experience


Improving the patient experience leads to increased patient satisfaction. Increased patient satisfaction leads to a better reputation. A better reputation is good for your bottomline!


Technology plays a vital role in strengthening the relationships with your patients. It makes lives less difficult, especially during the new normal.


As if you’re not already facing severe challenges, it can be a headache to stay abreast with the latest technological breakthroughs and the cybersecurity risks that come along with them. Delegating your IT concerns to a reputable MSP allows you to focus on what you do best: providing quality care to your patients. 


As a bonus, your staff will be grateful to you for partnering with an MSP that’s always there to help them with their applications, devices, and network issues―which have become more common given the new work setup they have.


Stay HIPAA Compliant and Prevent Penalties


From regular compliance audits to cybersecurity training, keeping up with compliance requirements can be a huge challenge. Even if you’re tech-savvy, running these things by yourself will take a lot of your time and energy, not to mention the risk of hefty fines if things are done haphazardly.


An MSP, especially one with years of experience in the healthcare industry, can take care of these things for you. 


When looking for an MSP, you’ll want to partner with one that’s been in the trenches―one that has helped many healthcare providers with their compliance requirements. An MSP that has helped businesses prevent multiple threats like a ransomware attack or a company-wide phishing scam can increase your confidence and give you peace of mind.


Save Money in the Long Term


From a practical standpoint, we still want to have a profitable practice while caring for our patients. We have mouths to feed and bills to pay after all.


With the COVID-19 crisis, your practice might be too wary of its current and future expenses.


Fortunately, there’s no need to spend a lot of time studying to determine what hardware and software applications you need to get for your clinic. An MSP can assess your whole infrastructure to get the best tools perfect for your practice without hurting your budget.


As soon as you get the service of an MSP,  you’re guaranteed to have well-experienced IT staff from day one, so you don’t have to shoulder costs on hiring and training newbies.


Having an MSP means fewer people in your payroll. You don’t have to worry about their employee benefits and you no longer have to worry about IT employees using their vacation leaves right when you need them the most.


An MSP that Specializes in Healthcare 


We understand that spreading yourself too thin can lead to poor results. In healthcare, that's very dangerous. 


You don't need to push yourself and your staff to the limit to make sure you take care of your patients well. 


As a Sacramento-based managed IT services provider, we at ER Tech Pros can meet both your IT needs and your budget.


Schedule a free consultation with one of our experts today.

BOOK A CALL NOW

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