How many calls do you get in a day?
How many of them are from your patients?
Were there calls you wish you picked up right away?
Were there calls that made you wish you were better prepared?
Were there calls that wasted your time because they didn’t turn out to be important?
These are the questions I asked Suzanne when she told me she struggled by asking who she’s speaking to every time she picks up the phone.
Let’s probe Suzanne’s dilemma:
If only she could just see who’s calling right away…
We continued talking about more features of ER Tech's cloud-based phone system.
Suzanne knows that great communication is crucial to providing quality patient care. With a phone system integrated straight to IMS, Suzanne can:
All of these make a huge difference in building rapport with your patients!
When I mentioned all these benefits to Suzanne, she went ahead to tell me about more call management issues:
I was so glad Suzanne brought these issues up.
ER Tech’s phone system allows Suzanne to decide whether to answer the call herself or transfer it to another staff member. If she needs some information before taking a call, IMS can show the patient’s record for quick reference.
Suzanne was elated that she can finally solve her call management headaches. I would like to know about yours and help you deal with them.
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ER Tech Pros is a managed service provider (MSP) that specializes in catering to the IT needs of businesses across the globe. We have offices in Sacramento and the Greater Fresno area.
We use our cutting-edge technology, extensive experience, and global team of technology experts to ensure your IT network is in its most secure and optimal state.
We focus on your IT so you can focus on growing your company.
8795 Folsom Blvd, Ste 205
Sacramento, CA 95826
1501 Howard Rd, Ste 2
Madera, CA 93637
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