Know Who’s Calling at a Glance

July 28, 2021

How many calls do you get in a day?

How many of them are from your patients?

Were there calls you wish you picked up right away?

Were there calls that made you wish you were better prepared?

Were there calls that wasted your time because they didn’t turn out to be important?

These are the questions I asked Suzanne when she told me she struggled by asking who she’s speaking to every time she picks up the phone.

Let’s probe Suzanne’s dilemma:

She still needs to ask who she’s speaking with every time she picks up a call.

There are instances where she mistakenly addresses a male caller as “ma’am” and vice versa.

Suzanne can get confused between two patients from consecutive calls.

She’s unable to do a call-back if the caller leaves an anonymous voicemail.

As if Suzanne isn’t already busy enough, she needs to deal with unnecessary calls from med reps, telemarketers, and other callers.

If only she could just see who’s calling right away…

We continued talking about more features of ER Tech's cloud-based phone system.

Suzanne knows that great communication is crucial to providing quality patient care. With a phone system integrated straight to IMS, Suzanne can:

Know who’s calling on the other end before picking up the phone

Quickly view the patient’s records to know what the call is about before picking it up.

Address the caller properly and even greet them by name immediately.

Add a personal touch to your calls as soon as you start talking.

All of these make a huge difference in building rapport with your patients!

When I mentioned all these benefits to Suzanne, she went ahead to tell me about more call management issues:

In her busiest hours, she is selective with the calls she attends to. She can’t afford to spend her limited time on less important calls.

In some cases, she’s simply not ready to take a call and would like to prepare.

I was so glad Suzanne brought these issues up.

ER Tech’s phone system allows Suzanne to decide whether to answer the call herself or transfer it to another staff member. If she needs some information before taking a call, IMS can show the patient’s record for quick reference.

Suzanne was elated that she can finally solve her call management headaches. I would like to know about yours and help you deal with them.

Let us help you get rid of those call management problems.

SCHEDULE A CALL NOW

< Older Post

Newer Post >

Search Articles

A doctor is able to communicate with their patient through reliable VoIP solutions from ER Tech Pros

Upgrade your Healthcare Communication with Managed VoIP Services

By Jadys Diez • October 21, 2025

Discover how VoIP services transform hospital and ER communication with secure, reliable, and cost-effective solutions from ER Tech Pros.

IT experts check their server room to see if they need cloud hosting platforms for their business.

Cloud Hosting vs. Traditional Hosting: Which Is Best For Your Business?

By Dhanvi Mathur • October 1, 2025

A comprehensive comparison of traditional hosting vs. cloud hosting solutions to help you decide what’s best for your business.

An expert from ER Tech Pros teaches cybersecurity best practices to a small business owner.

A Beginner’s Guide to Cybersecurity for Small Businesses

By Jadys Diez • October 1, 2025

Learn the basics of the cybersecurity solutions that every small business needs, plus practical steps to strengthen defenses and stay compliant.

Ultimate Guide to choose between Managed IT services and In House IT services

The Ultimate Guide To Choosing Between In-House IT And Managed IT Services

September 11, 2025

Discover the differences between managed IT services and in-house IT — how ER Tech Pros helps SMBs grow with scalable, secure, and affordable IT solutions.

An employee is undergoing quarterly cybersecurity awareness training to stay vigilant and aware of c

3 Advantages of Cybersecurity Awareness Training in Healthcare

By Jadys Diez • September 3, 2025

See the top three ways cybersecurity awareness training helps healthcare safeguard sensitive data and stay regulation-ready.

Providers are utilizing managed cybersecurity services to prevent cybersecurity threats.

Why Are Cybersecurity Threats Targeting Healthcare Financial Data?

By Jadys Diez • July 29, 2025

Find out why cybersecurity threats are targeting financial data in healthcare and how to protect your systems before it’s too late.

Choosing between cloud vs. on-premise healthcare IT solutions comes with pros and cons.

Cloud vs. On-Premise Healthcare: Which Works Best For Your Practice?

By Jadys Diez • June 25, 2025

Discover the key differences between cloud and on-premise healthcare systems—and which one fits your security and workflow goals.

With better healthcare cybersecurity, the clinician can work confidently without worrying about susp

Complete Guide to Healthcare Cybersecurity for Medical Practices

By Jan Dalisay • June 4, 2025

From the C-suite to the clinic floor, every role plays a part in defending against cyber threats. Learn strategies in our healthcare cybersecurity guide.